You can find railway vans that are equipped with a portable platform in the reservation system marked with a wheelchair symbol (see the picture). Usually, they are in the vans of Standard class. When booking a seat, check vans no. 3 and 6, where the platforms are most often located.
For technical reasons, it is possible to carry passengers only on wheelchairs that do not exceed a width of 60 cm and a total weight of 300 kg (incl. client). Unfortunately, we have no capability to transport electric wheelchairs. Please note that we operate standard express train vans that are not low-floor and the movement of persons with reduced mobility on board of trains may be limited. At the same time, there are no specific spots for wheelchairs in trains so passengers must move to a regular seat.
To secure transportation, it is necessary to comply with the following deadlines according to the particular boarding and departure station. Please take into account that in case of non-compliance transport may not be realized.
In stations Brno, dolní nádraží, Praha hl.n. (main railway station), Pardubice, Ústí nad Orlicí, Zábřeh na Moravě, Vyškov, Přerov, Studénka, Ostrava-Svinov, Ostrava-Stodolní, Olomouc hlavní nádraží (main railway station), Český Těšín, Třinec centrum, Bystřice, Návsí, Žilina, Poprad-Tatry, Košice, Bratislava Hlavná stanica ((main railway station), Bratislava Nové Mesto, Břeclav, Vídeň Hbf, Vídeň Simmering transport is possible with using our own portable platform. Transport must be ordered at least 24 hours prior the train departure time.
Transportation of PRM passengers to the stations Bohumín, Suchdol, Opava-Východ and Česká Třebová is possible only upon prior agreement. The railway operator does not guarantee the arrival of our train to the platform with sufficient height. An assistance request is, therefore, necessary to send at least 48 hours before the departure by email to vozickari@regiojet.cz.
In stations where the platform height does not allow us to use our ramp (Ostrava hlavní nádraží, Hranice na Moravě, Havířov, Brno Main Station), we provide the platform externally. Therefore, we will contact you by phone to confirm your request. Order the transportation by sending an assistance request at least 48 hours prior departure.
Unfortunately, in Brno-Židenice, Brno-Královo Pole, Nezamyslice, Kojetín, Čadca, Vrútky, Martin, Liptovský Mikuláš, Ružomberok, Štrba, Spišská Nová Ves, Kysak and Margecany, the transport of immobile passengers cannot be secured, as it is not possible to use our platforms or provide external platforms.
Passengers with reduced mobility are transported on yellow buses on all lines under the condition of having their own accompaniment who helps the passengers to board and disembark the bus. Coaches are not accessible by wheelchair. Please note that the RegioJet crew does not provide assistance. Thank you for your understanding.
Wheelchairs are transported free of charge. We carry them in the luggage compartment in a folded state. Other requirements for the carriage of passengers with reduced mobility are governed by the valid Terms and Conditions of Carriage.
Buses on all IC Bus DB Services routes are wheelchair accessible, and are equipped with an in-bulit platform lift. Pasengers spend the whole journey siting in their wheelchair, in a space with a safe restraint system and an intercom for communication with the service staff. Please contact DB customer service on the phone number +49 180 6 99 66 33 7 days prior to the departure to book the transport.
