Frequently asked questions

Before departure

Ticket booking and cancellation

  • How can I get the ticket?

    You can get the ticket:

    - online 
    - points of sale and contractual partners 
    - mobile app
    - by phone – international tickets on 841 101 101

  • How can I cancel the ticket?

    Each ticket has specific cancellation terms and conditions - they can be found on the ticket. If you are unsure, contact us by phone or at a point of sale.

  • Do I need to print the ticket?

    No, the ticket number is fully sufficient.

  • Is it possible to book and then pay for the ticket on board of a bus?

    It is impossible. Each booking has specific terms of payment with a due date - after the due date expires, the booking is voided. Ways of payment are available on our website in the Our tickets section.

  • Is it possible to book and then pay for the ticket on board of a train?

    It is impossible. Each booking has specific terms of payment with a due date - after the due date expires, the booking is voided. Ways of payment are available on this page.

  • Can I buy a ticket without booking in advance just before the departure of the bus?

    Yes, but only if there is a free seat on board.

  • Can I buy a ticket without booking in advance on board of the train?

    Yes, even in the case that the train is booked up - you can travel as a "standing-up" passenger in this case. However, a surcharge applies.

  • How can I change personal information on the Credit ticket?

    After logging in to your Credit ticket, you can change your phone number, default tariff, password, preferences for receiving e-mails or the option of text-message security settings in the "Settings" section yourself.

    The change of the first name, surname, and e-mail address is possible only at points of sale after presenting an ID card due to security reasons. When changing the first name or surname, you have to present a document card with the original name or surname (ideally a marriage certificate).

    Information on Credit ticket cannot be changed by phone via the infoline.

  • Is it possible to pay by payment card on board of buses and trains?

    Unfortunately, it is impossible.

  • Is it possible to use the ticket for travelling on a different day / at a different time?

    Unfortunately, it is impossible. The ticket is purchased for a specific date and time, and therefore it cannot be used on another date or at a different time.

  • Where can I find my stop?

    A specific stop can be found on our website, in the Stops section.

  • How do I know if the seat is in the direction of train movement, or against it?

    On the left side of the train set, there is a locomotive displayed on the very top. The train goes in this direction.

  • We will travel as a group; is it possible?

    Yes, it is possible to travel as a group on board of RegioJet trains and buses. You can choose out of several options:

    • group in trains: e-mail: prodej@regiojet.cz. More information available on the Groups travelling by train page.
    • groups in buses:
      1. buses rental in the Czech Republic, Slovakia, and other countries: e-mail: pronajem@regiojet.cz, tel. 539 000 331. More information available on the Buses rental page.
      2. tickets for groups on regular international lines: e-mail: info@regiojet.cz, infolinka: 841 101 101 (+420 841 101 101 from Slovakia)
        Lenka Hašková – BRNO Headquarters, tel. +420 539 000 452
        Jitka Rusňáková – BRNO Headquarters, tel. +420 539 000 450
      3. tickets for groups on regular international lines within the Czech Republic: e-mail: info@regiojet.cz, tel.  +420 539 000 330

Travelling children

  • What is the lowest age when a minor can travel by bus/train unaccompanied?

    National lines: minors can travel unaccompanied from 6 years of age

    International lines:

    minors from 10 to 17 years of age can travel unaccompanied, i.e. without the company of a person older than 18 years of age, but they are OBLIGED to present the form of the Power of attorney filled in by their parents or legal guardians

    • an unaccompanied child aged 10-14 years (inclusive) must have a power of attorney and a ticket in the adult tariff

    • an unaccompanied child aged 15-17 years (inclusive) must have a power of attorney and can use the discount for the tariff under 26 years of age or the ISIC card

  • What is the power of attorney for?
    • And unaccompanied minor aged 10-17 years travelling on an international line must have a power of attorney. The crew is responsible for the minor so it is essential that the child has the consent of parent with the transport and is able to present their contact information

    • In the case that the person accompanying the minor is not a parent or legal guardian, it is recommendable to provide the child with the power of attorney

    • The form of the power of attorney can be found on our website

  • Is it possible to use a child safety seat?

    Using a child safety seat on board of a bus is possible, but all buses are equipped with two-point seatbelts, and some types of child safety seats may not be fully fixed due to it. There are no child safety seats available on our lines so you need to use your own if necessary.

    Using a child safety seat on board of a bus is impossible. Trains are not equipped with seatbelts so the seat cannot be fixed at all.

Travel documents

  • What kinds of documents can you travel with abroad?

    These are only: ID card, passport, embassy-issued identity confirmation (in the case that the client loses documents or in the case of theft).

Transport of animals/pets and luggage

  • Is it possible to transport animals/pets?

    On national bus lines, little animals/pets and little dogs can be transported, but always in a transport box or a bag with solid bottom.

    On international bus lines, pets/animals cannot be transported, with the exception of assistant or leading dogs.

    On train lines, little animals/pets and little dogs can be transported, but always in a transport box or a bag with solid bottom. The animal has to stay in the box for the whole time. Animals cannot be transported in sleeping cars.

  • Is it possible to transport bicycles?

    Yes, it is possible in our buses. A bicycle is transported only if it is folded and packed so that it cannot damage other bags in the baggage space. Bicycle transport is guaranteed only if the client has purchased it through the booking system in advance. Otherwise, it is possible only if there is free capacity in the baggage space.

    More information and details available on this page.

    Unfortunately, it is impossible to transport bicycles by train.

  • Is it possible to travel by train with a pram?

    Prams must be foldable, and they are always placed in a specified space at the front or at the back of the car.

Buses rental

  • I want to rent a yellow bus for a tour/company event/school trip/private event. Can you help me?

    First of all, we recommend you to fill in the Non-binding booking form for a yellow bus. You will find it on our website together with information about buses for rent, their equipment, and offered service. The, a specialist on buses rental will contact you and solve specific terms and conditions that will be tailor-made to meet your needs.

    If you need help or more information, contact us via e-mail at pronajem@regiojet.cz or by phone at +420 539 000 331.

During the journey

Delays and service on board

  • Will the train/bus wait for me if I am delayed?

    Unfortunately, it is impossible as buses and trains have to go to the timetable. We kindly ask passengers to arrive for the check-in on time.

  • I missed my train./I just missed my train. Will my ticket be refunded?

    We kindly ask passengers to arrive for the check-in on time. If you miss the connection, the ticket is voided with no possibility to claim a refund.

  • What services do you offer and what is the equipment of buses?

    Seat belts, air-conditioning, and a toilet are a matter of course. Further provided services are listed here. Our buses are strictly non-smoking.

  • What is the availability of Wi-Fi networks?

    The access to Wi-Fi network is possible after loggin in to the RegioJet - zluty network, and it is available on in the Czech Republic, Slovakia, and on the Bratislava - Vienna line. 

After the journey

Tax receipt

  • How can I get a tax receipt for the ticket?

    A tax recipt can be printed out after logging in using the number of your Electronic, Open, or Credit ticket in the Booking summary, and in the specific ticket detail. If you purchase the ticket at a point of sale, you will receive the tax receipt with the ticket. 

  • What is the electronic survey that you receive after finishing your jorney for?

    Electronic surveys serve internal purposes - for collecting statistical information and as bases for improving services and employee assessment.

Lost and found items

Feedback and claims

  • Where can I submit feedback or a claim?

    You can contact us by phone on +420 539 000 146, or via e-mail at reditel@regiojet.cz, or via the form.

  • What is the electronic survey that you get after finishing the journey for?

    Electronic surveys are for internal purposes of collecting statistical data, and as resources for improving services as assessing employees.